Complaints Procedure

If you have concerns regarding the service, please tell me as soon as possible so that I can try to resolve the issue.  If I am unable to resolve the issue and you wish to make a complaint, then please do so in writing by email ( or by letter/verbally if necessary.  Please tell me how you would like your complaint to be resolved, e.g. by a telephone consultation, meeting or written response.

I will acknowledge your complaint in writing within 5 working days.  I will provide a written report summarizing the complaint, investigation findings and any changes to the service.  A copy of this report will be sent to the CAA.

I hope that this process will provide satisfactory responses to and resolution of complaints.  if this is not the case then I would welcome feedback and will review the process accordingly.